customer service

If you would like information about our upcoming events and shows, please email us by clicking here.

1. payment options
All prices are in Canadian Dollars. We accept both Visa and MasterCard only. Sales to Canadian residents are subject to 6% Goods and Services Tax. All purchases by British Columbia residents are subject to 6% Goods and Services Tax and 7% Provincial Sales Tax.

2. packaging
All Sugarlime accessories are wrapped in tissue and packaged in either our unique jewel or pillow boxes. Our pieces are then securely wrapped for shipping.

3. return policy
If you are not satisfied with your item, you may return it for a refund with exception to earrings, for obvious sanitary reasons. The item(s) must be unworn, have the original Sugarlime tag(s) attached, along with the original receipt and must be returned within 7 days of receipt. Refunds do not include shipping costs.

4. shipping
Shipping & handling within British Columbia is $5.95 CAD. All other provinces and territories within Canada is $9.95 CAD and shipping to anywhere within the continental United States is $9.95 CAD. All international orders are $12.95 CAD.


5. cancellations
Order cancellations are subject to a $10.00 restocking fee.


Let us know what other items you would like to see on our site, or tell us how we are doing. We welcome all comments and/or questions you may have. Please email us by clicking here.
 
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